At Rivolishop we wish for your purchase to arrive in perfect condition. Therefore, delivery for all watches & regular eyewear orders will be made by our insured courier service and will reach you within 3-5 working days. Job orders (prescription based) & Zeiss orders will take 7-9 business days
All delivery times mentioned are subject to stock availability. Some of the brands we stock online can only be ordered directly from their stock. If your item has to be ordered direct, we will be unable to despatch your order within our 'normal' 3-5 day delivery, we will contact you to discuss and advise. Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control.
-Rivolishop offers free delivery within United Arab Emirates, Qatar, Bahrain and Oman.
RivoliShop will confirm your order and contact details via phone call.
Within this call, RivoliShop will ask your preferred delivery date and time.
For all order related queries & updates, please email queries@rivolishop.com
No, you cannot collect your item in store.
RivoliShop offers free delivery within United Arab Emirates in 7-10 business days.
At time of delivery, we will ask for proof of identity such as a valid photo ID card or photo of passport. In case a hard copy is not available, the messenger will take a picture of the document. As a regular process, the image is deleted from the camera once it has been filed in our records.
RivoliShop delivery covers all areas within United Arab Emirates.
If there are certain cases that RivoliShop delivery cannot cover the area, RivoliShop will contact you and an alternative arrangement will be made.
We believe that you will be delighted with your item but there may be occasions where you feel it necessary to return an item.
You may return undamaged and unused items purchase on www.rivolishop.com within 14 days of their delivery date.
We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us at the locations listed below within 14 days from receipt.
To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.
Return Process
To find out nearest return locations for eyewear please click here.
We believe that you will be delighted with your item but there may be occasions where you feel it necessary to return an item.
You may return undamaged and unused items purchase on www.rivolishop.com within 14 days of their delivery date.
We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us at the locations listed below within 14 days from receipt.
To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.
Return Process
"Special Order" products are subject to the following terms
For all order related queries & updates, please email queries@rivolishop.com.
To qualify, all returns and exchanges must be accompanied by the following:
Failure to include such items may prevent or delay your refund or exchange.
Please note:
World Class Facilities
Our authorized service center is a proficiently designed state of the art workshop which houses over 90 staff. The facility provides a complete range of technical servicing and repairs and a large spare parts and logistics center with comprehensive data processing capabilities. The service center has been rated as the biggest and best such facility in the region by the many Swiss watch professionals who have been regularly visiting as part of their ongoing cooperation to constantly improve and upgrade the operation.
Highly Skilled Swiss-trained Service Team
We maintain our world class quality of service through constant development of our highly skilled watchmakers. They are regularly trained in Switzerland by reputed watch brands such as Breguet, Blancpain, Glashutte, Omega, Jaeger Le Coultre, MontBlanc, Longines, Rado and many more. They are equipped with the best and the most up to date tools and equipment which ensures that we match the highest standards set by these iconic Swiss watch making brands.
Our commitment is to provide a world class service right here in this region and our team of courteous customer care professionals are dedicated to handle all communications quickly and accurately throughout the process of complaint, repair and maintenance.
Authorized Retailer
Easy Returns & Exchange
Free Shipping
Cash On Delivery
@ 2024 Rivoli Group LLC. All Rights Reserved.